What we do and who we are?
We are the leading crypto lender that has built its reputation in the blockchain world with its signature Instant Crypto Credit LinesTM and Earn Interest product. Nexo has processed more than $30B+ for a continually growing 2M+ user base from more than 200+ jurisdictions around the globe.
We live and breathe solving complex problems for our base and we have the customer reviews to show for. We’ve zeroed in on solving real issues for our users and found a great product market fit. The result is a profitable business from Day 1 that has distributed close to $30M in dividends until now.
We are on a mission to build the next generation of infrastructure that will enable millions of people to ditch the traditional banking rails and move to a world of financial freedom and great UX. Nexo’s team consists of builders and problem solvers that sacrifice short term profits for the benefits of its users.
Nexo’s team is regularly featured on Bloomberg and CNBC to comment on pressing blockchain issues such as the Tether stablecoin, Facebook’s Libra, Tokenized Gold, and Bitcoin.
Today we are looking to hire a professional to join our growing team as a Customer Support Consultant and:
- Ensure customer satisfaction and ease in understanding and navigating our platform
- Understand customers’ concerns, mitigate issues proactively and answer queries by email
- Relay customer feedback to the relevant departments
We offer, among others:
- Highly-competitive base salary & bonus options in Nexo tokens
- Flexible working conditions & 25+ annual paid leave
- In-depth induction training, personal & professional skills development programs
- Additional health insurance & psychological consultancy
- Free parking & electric bikes
- Parties & team buildings
We are looking for candidates with:
- 1+ year experience in online B2C interactions
- Excellent written communication skills in English
- Proven ability to prioritize customer feedback and multitask among various channels
- Exceptional attention to detail
- Curiosity and strong desire to learn and grow
- Ability to work effectively in a fast-paced startup
- Willingness and readiness to work on shifts
- Bonus points: understanding the blockchain space, terminology, trends & culture; experience in community management, fintech/internet-related sectors or the blockchain space
Nexo is growing. Apply today!